Workday Experience Lead – People Technology

Role Overview

As the Workday Experience Lead – People Technology at HealthEquity, you will ensure Workday works well for people by owning the end-to-end experience layer for People programs. You will steward Workday TMX (Teammate Experience) capabilities and validate that changes are ready from a real employee and manager lens before production.

Responsibilities

• Own the Workday experience layer across the People Technology platform (not a pure UX or QA role).
• Perform hands-on configuration and long-term stewardship of Workday TMX capabilities, including:
  • Journeys
  • Help / Knowledge Base
  • Inbox tasks
  • Notifications
  • In-product guidance
• Partner with domain owners and People COEs to translate program intent into experience-led solutions.
• Evaluate real employee/manager behavior in Workday processes and recommend improvements based on actual outcomes.
• Establish and own platform-wide testing standards focused on experience readiness (not just functional correctness).
• Coordinate testing cycles across People Technology domains, including:
  • Organizing testing
  • Supporting business testers
  • Synthesizing feedback
• Identify and escalate downstream and cross-domain experience risks before release.
• Partner with release and upgrade efforts to assess TMX impact and validate readiness.
• Work with People Service Delivery to ensure guidance and Journeys reduce friction and support tickets.
• Monitor adoption patterns, feedback, and support trends; drive continuous experience improvement.
• Maintain documentation for TMX decisions, testing standards, and experience patterns.
• Contribute to People Technology standards, governance, and long-term platform maturity.

Requirements

• Hands-on experience configuring Workday TMX features (Journeys, Help, Knowledge Base, guidance).
• Experience supporting testing/UAT/release readiness/QA in enterprise platforms.
• Background in People systems, HRIS, platform delivery, or adjacent experience-focused roles.
• Strong understanding of how employees and managers experience Workday across journeys/tasks/touchpoints.
• Ability to think holistically about experience while executing detailed configuration work.
• Strong organization and coordination skills for multi-domain testing and readiness.
• Ability to identify patterns, risks, and friction before they become issues.
• Clear communication and strong documentation discipline.
• Experience owning experience/testing standards post-implementation (not just go-live).
• Workday certification(s) related to HCM or platform configuration.

Remote Work

• This role is remote (United States).