Vehicle Repair Assessor Philippines

Role Overview

Assure Scratch & Dent is seeking an experienced Vehicle Repair Assessor for a full-time remote position based in the Philippines. You will assess customer-submitted vehicle photos and videos, determine repair eligibility for mobile treatment, and produce accurate repair quotes.

Responsibilities

• Assess vehicle damage from customer photos and videos
• Identify repair methods suitable for mobile cosmetic repairs
• Determine when damage requires a traditional workshop/body shop instead of mobile repair
• Prepare accurate repair quotations using company pricing guidelines
• Estimate labour times and material/parts requirements
• Assess cosmetic repairs including:
  • scratches and dents
  • paint damage
  • bumper repairs
  • alloy wheels
  • mirrors and other cosmetic areas
• Identify pre-existing damage and multiple repair areas
• Escalate complex repairs when needed
• Coordinate with customer service, sales, and scheduling teams
• Maintain fast turnaround times while ensuring assessment accuracy
• Keep detailed assessment notes in the CRM

Requirements

• Minimum 3 years experience as a Panel Beater, Vehicle Damage Assessor, Estimator, or similar automotive repair role
• Strong understanding of modern vehicle construction and repair techniques
• Excellent knowledge of cosmetic SMART repairs
• Ability to judge what can be safely and effectively completed by a mobile repair van
• Experience preparing repair estimates and quotations
• High attention to detail
• Excellent written English
• Strong computer skills
• Ability to work independently in a remote environment

Nice-to-Haves

• Experience with cosmetic/mobile repair businesses
• Knowledge of Australian vehicle repair standards
• Experience working with Australian customers