About the role

UX/UI Designer

Company: GLS Group (Sundayy listed) Location: United States

Role overview

Shape the digital experience of GLS’s products by owning user research, interface design, and supporting system development. You’ll collaborate with Product Managers, Developers, Business Analysts, and stakeholders to turn complex requirements into intuitive, accessible user interfaces aligned with business goals.

Responsibilities

Conduct UX research (interviews, surveys, usability testing, stakeholder workshops) to identify improvement areas.
Analyze user behavior, customer feedback, analytics, and support requests to guide design decisions.
Create user personas, journey maps, empathy maps, and user flows.
Produce wireframes, prototypes, and high-fidelity designs.
Maintain the GLS Design System to ensure consistency across digital assets.
Support continuous improvement in a collaborative, agile environment, including platforms such as shipper portals, tracking tools, and self-service.

Requirements

Bachelor’s degree in HCI, UX Design, Graphic Design, Computer Science, Information Systems, or related (or equivalent experience).
3–6 years designing digital products for web and mobile applications.
Strong portfolio demonstrating user-centered design and end-to-end product problem-solving.
Advanced Figma skills (components, auto-layout, variables, prototyping).
Experience designing enterprise SaaS or customer-facing platforms.
Strong UX research methodology knowledge and usability testing experience.
Experience building and maintaining scalable design systems/component libraries.

Nice to have

Background in logistics, shipping, e-commerce, or supply chain technology.
Frontend familiarity (React, Angular, or Vue.js; HTML/CSS/JavaScript).
Accessibility knowledge (WCAG 2.1) and inclusive design.
Experience in Agile/Scrum delivery.
Exposure to A/B testing, analytics (e.g., Google Analytics, Hotjar), and data-driven design.
Familiarity with DevOps practices (CI/CD pipelines, Git/version control).

About Sundayy

GLS Group is a major parcel service provider with a large logistics network across Europe, and additional operations in Canada and on the USA’s West Coast. The company delivers millions of parcels daily through a network of hubs and depots supported by a large fleet, focused on reliable, high-quality delivery and ongoing innovation.

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