UX Researcher

UX Researcher (User Experience Research)

Work with product and design teams to plan and execute user research across the product lifecycle, turning findings into actionable product recommendations.

Responsibilities

• Plan and execute qualitative and quantitative user research throughout the product lifecycle
• Conduct user interviews, contextual inquiries, surveys, usability testing, focus groups, and observational research
• Analyze research findings and translate insights into product roadmap recommendations
• Create Human-Centered Design artifacts such as:
  • Personas
  • Customer journey maps
  • Empathy maps
  • Other HCD deliverables
• Define UX success metrics and benchmarks for current and future-state experiences
• Run remote moderated and unmoderated usability testing using industry-standard platforms
• Collaborate with Product Managers, UX/UI Designers, Business Analysts, Developers, and other stakeholders
• Ensure research reflects accessibility and inclusive design principles
• Present findings to executive leadership, business stakeholders, and technical teams
• Support Agile teams with continuous user feedback during development
• Maintain research repositories, documentation, and best practices

Requirements

• Bachelor’s degree
• Minimum 2 successfully completed projects showing experience deriving product roadmap priorities from user research data

Preferred Qualifications

• Research experience with diverse and vulnerable populations (e.g., non-English speakers, people with disabilities, senior citizens)
• Experience establishing UX benchmarks (e.g., System Usability Scale (SUS), Time-on-Task)
• Experience with remote unmoderated testing platforms (e.g., UserTesting, Optimal Workshop)
• Experience conducting research in Agile or SAFe environments
• Experience supporting enterprise digital transformation or government modernization initiatives
• Knowledge of accessibility standards, inclusive design, and WCAG

Skills / Attributes

• Strong analytical and critical thinking
• Excellent communication and presentation skills to technical and non-technical audiences
• Strong facilitation and stakeholder engagement
• Ability to manage multiple research initiatives in Agile environments
• Commitment to accessibility, inclusion, and continuous improvement