UX Researcher

UX Researcher

Role overview

Plan and execute qualitative and quantitative user research across the product lifecycle, then translate findings into actionable recommendations for product roadmaps and UX/UI design.

Responsibilities

• Conduct user research activities including:
  • User interviews and contextual inquiries
  • Surveys and focus groups
  • Usability testing, observational research
  • Remote moderated and unmoderated usability testing
• Analyze research findings and synthesize insights into:
  • Product roadmap recommendations
  • Product requirements and design recommendations
• Create Human-Centered Design (HCD) artifacts such as:
  • Personas
  • Customer journey maps
  • Empathy maps
• Establish UX success metrics and benchmarks to evaluate current and future experiences.
• Ensure research incorporates accessibility and inclusive design principles.
• Present findings to executive leadership, business stakeholders, and technical teams.
• Collaborate with Product Managers, UX/UI Designers, Business Analysts, Developers, and other stakeholders.
• Support Agile product teams with continuous user feedback.
• Maintain research repositories, documentation, and best practices.

Minimum qualifications

• Bachelor’s degree required.
• At least 2 successfully completed projects demonstrating deriving product roadmap priorities from user research data.

Preferred qualifications

• Experience researching with diverse and vulnerable populations (e.g., non-English speakers, people with disabilities, senior citizens).
• Experience creating UX benchmarks such as System Usability Scale (SUS) and Time-on-Task.
• Experience with remote unmoderated testing tools such as UserTesting or Optimal Workshop.
• Experience in Agile or SAFe environments.
• Experience supporting enterprise digital transformation or government modernization initiatives.
• Knowledge of accessibility standards and inclusive design principles (e.g., WCAG).

Desired attributes

• Strong analytical and critical thinking skills.
• Excellent written, verbal, and presentation skills.
• Ability to communicate with both technical and non-technical audiences.
• Strong facilitation and stakeholder engagement.
• Ability to manage multiple research initiatives in Agile environments.