UX Researcher - HashiCorp Secure

Role overview

As a UX Researcher in IBM Software, you will plan and conduct user research across both generative (exploratory) and evaluative (usability testing) phases to uncover user needs and drive actionable product insights.

Responsibilities

• Define research objectives and create end-to-end research plans for generative and evaluative studies.
• Recruit and screen participants to match target user personas and segments.
• Conduct research using methods such as:
  • semi-structured interviews
  • concept testing
  • card sorting
  • surveys
  • diary studies
  • ethnographic field research
• Analyze qualitative and quantitative data to identify pain points, behavioral patterns, and opportunities.
• Communicate findings by creating stories, personas, user journey maps, and design recommendations.

Requirements

• 4+ years of dedicated experience as a UX Researcher / Product Researcher in a digital product environment.
• Strong portfolio covering both:
  • qualitative research (e.g., interviews, usability testing)
  • quantitative research (e.g., surveys, basic behavioral analytics)
• Exceptional storytelling, presentation, and written communication skills.
• Collaborative mindset and ability to manage stakeholders in an agile environment.
• Bachelor’s or Master’s degree in HCI, Psychology, Anthropology, Cognitive Science, or equivalent practical experience.

Nice to have

• Master’s or PhD in a related HCI/human behavior field.
• Experience with UX research operations (e.g., participant recruitment databases, research repositories, best practices).
• Experience with AI-driven UX research tools and sound judgment about where AI should (and shouldn’t) be used.
• Ability to leverage existing resources (customer sentiment, feedback repositories, support tickets) for new insights.
• Familiarity with frameworks such as Jobs to Be Done, personas, and Critical User Journeys.
• Experience with tools like UserTesting, UserZoom, Qualtrics, and Mural.