UX Researcher

Role Overview

You’ll join GitLab’s UX Research team, supporting multiple product domains including Core DevOps Workflows, Monetization, Security, and Compliance. The role involves quickly ramping up in a highly technical area, leading tactical research to help teams make fast decisions, and contributing to strategic research to uncover user needs and opportunities.

Responsibilities

• Become the expert on users in your coverage area: how they use GitLab, their pain points, and workflows.
• Collaborate with UX designers, Product Managers, and engineers across research projects.
• Own UX research end-to-end: identify → plan → drive → conduct → analyze → report insights.
• Use a mixed-methods approach (qualitative and quantitative) to answer research questions.
• Provide project status and updates to stakeholders.
• Advocate for and socialize actionable insights to build empathy and drive change.
• Contribute alongside Senior/Staff UX Researchers, including participating in more complex studies.

Requirements

• Strong mixed-methods UX research experience.
• Comfortable with ambiguity, balancing speed and rigor, and adapting to changing timelines.
• Ability to work effectively with stakeholders and guide them toward appropriate research approaches.
• Proven ability to thrive in an iterative, fast-paced environment.
• Strong organizational skills and ability to ramp up in a highly technical domain.
• Comfortable conducting research in a fully remote setting.

Nice to Have

• Experience with enterprise and/or developer tooling products.