UX Researcher – Digital Experience (Corporate & Institutional Banking)
U.S. Bank
hybridmidpermanentother Minneapolis, MN 8 days ago via LinkedIn
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UX ResearchDesign ResearchQualitative ResearchJourney MappingStakeholder InterviewsResearch SynthesisUser-Centered DesignProduct DiscoveryStakeholder Management
About the role
Role Overview
UX Researcher for U.S. Bank’s Corporate & Institutional Banking digital initiatives. You’ll lead research that connects user behavior to business priorities, helping product teams make better decisions in complex, ambiguous environments.
Responsibilities
- Lead end-to-end UX research and discovery aligned to business and product objectives
- Partner with product managers, designers, and business stakeholders to define problems, shape research strategy, and guide decisions
- Select and adapt research methodologies based on context, constraints, and desired outcomes
- Conduct qualitative/exploratory research (e.g., stakeholder interviews, journey mapping) and synthesize complex inputs
- Translate findings into clear, actionable insights that inform product direction and business strategy
- Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
- Identify opportunities to improve digital experiences and support future-state strategy
- Strengthen cross-functional partnerships and embed user-centered thinking into product development
- Contribute to consistent research practices (quality, clarity, repeatability)
Requirements
- 3–5 years of UX design research experience
- Background in UX/design research, psychology, social science (Bachelor’s preferred) or equivalent experience
- Comfort operating in complex ambiguity where problems are not fully defined
- Strong communication skills connecting research findings to business outcomes
- Ability to balance methodological rigor with real-world constraints
Nice-to-haves
- Experience in large, complex, regulated organizations
- Consulting or cross-functional experience with strong stakeholder engagement
- Experience partnering with product, design, and client-facing teams
- Track record translating complex findings into decision-driving insights
Work Setup
- Hybrid/flexible schedule with an in-office expectation of 3+ days per week (Minneapolis, MN).
About U.S. Bank
U.S. Bank provides financial services that help customers and businesses make smarter decisions. The company focuses on delivering digital experiences and supporting communities through banking products for corporate and institutional clients.
Scraped 6/16/2026