UX Researcher

UX Researcher

Work as a UX Researcher to plan and execute user research across the product lifecycle—turning research evidence into actionable product and design recommendations.

Responsibilities

• Plan and conduct qualitative and quantitative user research throughout the product lifecycle
• Run:
  • user interviews and contextual inquiries
  • surveys
  • usability testing (moderated and unmoderated)
  • focus groups and observational research
• Analyze research findings and translate insights into:
  • product roadmap recommendations
  • product requirements and design recommendations
• Create Human-Centered Design artifacts such as:
  • personas
  • customer journey maps
  • empathy maps
• Define UX success metrics and benchmarks for current and future states
• Conduct remote usability testing using industry-standard platforms
• Collaborate with Product Managers, UX/UI Designers, Business Analysts, Developers, and stakeholders
• Ensure research includes accessibility and inclusive design principles (e.g., WCAG)
• Present findings to executive leadership, business stakeholders, and technical teams
• Support Agile product teams with continuous user feedback
• Maintain research repositories, documentation, and best practices

Requirements

• Bachelor’s degree required
• Minimum 2 completed projects showing experience deriving product roadmap priorities from user research data

Preferred Qualifications

• User research experience with diverse and vulnerable populations (non-English speakers, individuals with disabilities, senior citizens)
• Experience setting UX benchmarks such as:
  • System Usability Scale (SUS)
  • Time-on-Task
• Experience with remote unmoderated testing platforms (e.g., UserTesting, Optimal Workshop)
• Experience in Agile or SAFe environments
• Background supporting enterprise digital transformation or government modernization initiatives
• Knowledge of accessibility standards and inclusive design (including WCAG)