UX Research Intern, AI Experience

Role Overview

UX Research Intern (AI Experience) at Rocket Lawyer. You’ll support UX research for the Copilot AI workstream, helping the team understand how customers perceive, trust, and interact with AI-powered features.

Responsibilities

• Support research execution for Copilot AI
  • Plan and coordinate moderated user interviews (recruiting, scheduling, participant communications)
  • Take detailed interview notes and help synthesize findings into key themes
  • Support qualitative coding and analysis
  • Contribute to research deliverables (e.g., insight summaries, journey maps, presentations)
  • Maintain research documentation and organize insights in shared repositories
• Apply research to product decisions
  • Support concept testing and usability evaluations for new Copilot AI features
  • Identify patterns related to user trust, prompting behaviors, and human–AI workflows
  • Learn how qualitative findings connect to product metrics and experimentation outcomes
• Cross-functional collaboration & growth
  • Collaborate with product managers, designers, and engineers across the research lifecycle
  • Participate in research readouts, critiques, and team reviews
  • Manage multiple tasks in a fast-paced environment with guidance from your manager

Requirements

• Currently pursuing or recently completed a degree in HCI, Psychology, Sociology, Design, or a related field
• Strong interest in UX research and AI experiences
• Foundational knowledge of qualitative research methods (e.g., interviews, usability testing, surveys)
• Strong organizational and note-taking skills
• Clear written and verbal communication skills
• Ability to collaborate cross-functionally and learn in a fast-moving environment

Nice to Haves

• Experience conducting user interviews or usability tests (academic or internship experience welcome)
• Familiarity with research tools such as Dovetail, UserTesting, Lookback, or similar platforms
• Exposure to AI products and/or interest in human–AI interaction
• Basic understanding of product experimentation or analytics
• Interest in legal tech, fintech, or other regulated industries