UX Research Intern, AI Experience

Role overview

Join Rocket Lawyer’s collaborative research and design team as a UX Research Intern (AI Experience). You’ll support research for the Copilot AI workstream, helping the team understand how customers perceive, trust, and interact with AI-powered features.

Responsibilities

• Support research execution for Copilot AI:
  • Plan and coordinate moderated user interviews (recruiting, scheduling, participant communications)
  • Take detailed notes and help synthesize findings into key themes and insights
  • Support qualitative coding and analysis of research sessions
  • Create and contribute to research artifacts (e.g., insight summaries, journey maps, presentations)
  • Maintain research documentation and organize insights in shared repositories
• Apply research to product decisions:
  • Collaborate with designers and product teams on research goals and hypotheses
  • Support concept testing and usability evaluations for new Copilot AI features
  • Help identify patterns related to user trust, prompting behaviors, and human-AI workflows
  • Learn how qualitative findings connect to product metrics and experimentation outcomes
• Cross-functional collaboration & growth:
  • Participate in research readouts, team reviews, and critiques
  • Manage multiple research tasks in a fast-paced environment with guidance from your manager
  • Stay current on AI and UX research best practices

Requirements

• Currently pursuing or recently completed a degree in HCI, Psychology, Sociology, Design, or related field
• Strong interest in UX research, AI experiences, and understanding user behavior
• Foundational knowledge of qualitative research methods (e.g., interviews, usability testing, surveys)
• Strong organizational, note-taking, and written/verbal communication skills
• Ability to collaborate cross-functionally in a fast-moving product environment

Nice to have

• Experience conducting user interviews or usability tests (academic or internship)
• Familiarity with research tools such as Dovetail, UserTesting, Lookback, or similar
• Exposure to AI products or interest in human-AI interaction
• Basic understanding of product experimentation or analytics
• Interest in legal tech or fintech (regulated industries)