About the role

Role Overview

Grant Street Group is hiring a UX Research & Design Lead to lead and grow its UX team while staying hands-on as a credible player-coach. The role owns day-to-day UX operations and helps shift UX work from reactive “band-aid” fixes toward research-informed, strategic improvements that support long-term product strategy.

Responsibilities

Lead and grow the UX team
- Serve as the operations lead for UX researchers/designers (performance assessment, feedback, coaching, career growth).
- Own team building: staffing planning, hiring and onboarding, and evolving team structure and roles.
Strengthen UX operations and process
- Design and refine lightweight, practical UX processes for GSG’s culture and product lifecycles, including:
  - intake and triage/prioritization across products
  - research planning
  - design reviews
  - documentation
- Clarify UX partnership across the product lifecycle—from problem framing and research through design, development, testing, and iteration.
Raise product UX quality and consistency
- Set and uphold a practical bar for UX quality across usability, accessibility, consistency, and design rationale.
- Partner to evolve design systems and shared UI components, moving toward a more centralized rollout model.
- Work with Product and Tech leaders to embed accessibility expectations into everyday development (accessibility as shared responsibility).
Help the team navigate AI and new tools
- Encourage thoughtful experimentation with AI-assisted tools for activities such as research synthesis, content/design exploration, while maintaining appropriate judgment.

Requirements

Experienced UX practitioner with a strong track record of leading UX teams.
Enjoys combining UX research and design to solve complex problems.
Demonstrated ability to coach, improve processes, and build healthy collaboration with cross-functional teams and stakeholders.
Ability to guide UX from reactive work toward more strategic, research-informed improvements.

Nice-to-Haves

Experience modernizing legacy experiences while extending newer ones.
Experience with design systems and consistent UI component practices.
Familiarity with using AI as a design/research partner in an ethical, value-driven way.

About Grant Street Group

Grant Street Group (GSG) builds cloud-based software for public sector clients, including platforms for tax collection, electronic payments, and related government workflows. Its products are used by millions of taxpayers and thousands of government staff each year. The company operates embedded UX Research & Design teams within product teams to improve digital experiences in a consistent, research-informed way.