UX Research and Design

Role Overview

You’ll be a UX Researcher/Designer helping raise the standard of user experience for federal agencies. The work involves understanding agency missions, users’ needs, and applicable policy while contributing to user-centered products in collaboration with cross-functional teams.

Responsibilities

User Research

• Support user research activities including user interviews, surveys, quantitative analysis, and usability testing
• Analyze user data and help develop personas, journey maps, and other UX artifacts
• Help create research reports and presentations

UX Design

• Create wireframes, mockups, and prototypes under guidance of senior designers
• Participate in design reviews and critiques
• Apply UX best practices to design solutions
• Maintain strong foundations in hierarchy, typography, and spatial relationships (visual polish not the primary requirement)

Collaboration & Communication

• Work closely with product managers, engineers, and other stakeholders
• Communicate design decisions and rationale clearly and concisely

Professional Growth

• Continuously improve UX research and design skills
• Stay current on UX trends and best practices

Requirements

• 0–4 years of practical experience in UX
• Strong understanding of user-centered design principles
• Basic knowledge of qualitative and quantitative UX research methods
• Proficiency with Figma (including good file practices) and solid prototyping skills
• Excellent communication (especially written) and interpersonal skills
• Strong problem-solving and analytical skills; ability to learn quickly and adapt
• Portfolio demonstrating hands-on application of UX principles
• HCI degree (BA/BS or MS) preferred

Nice to Haves / Fit

• Comfortable operating with minimal structure; creates clarity in ambiguity
• Thrives in small teams with high standards and visible impact
• Understands mission-driven work for federal and defense environments
• Can balance user needs with regulatory, policy, and security constraints
• Able to lead research/design with minimal oversight and defend decisions with data

Security Clearance

• Secret clearance required (Secret R indicated in posting)