UX Qualitative Researcher

Role Overview

UX Qualitative Researcher (agile, applied research)

You’ll conduct qualitative user research to uncover the highest-impact issues driving most user problems, then share insights that improve the end-to-end product experience. You’ll partner across design, engineering, data science, and other teams to deliver actionable recommendations.

Responsibilities

• Conduct qualitative research such as:
  • Customer interviews
  • Field research and on-site visits
  • Iterative user testing
• Choose and run appropriate research methodologies end-to-end:
  • Define → Plan → Conduct → Synthesize → Present insights
• Collaborate with UX Designers across the product lifecycle to test and refine concepts
• Document findings and provide actionable recommendations to the product team
• Travel ~20% to meet customers and conduct research sessions

Requirements

• 3+ years experience conducting applied research on consumer products, with depth in hardware product research
• 3+ years experience running end-to-end product research (e.g., agendas/schedules, defining and tracking UX goals and metrics, driving execution, managing additional resources)
• Hands-on experience with:
  • User testing
  • Field research
  • Survey design
  • Online user research
  • Experimentation tools
  • Usage/data analysis
• Experience using a broad mix of qualitative and quantitative methods and knowing the right balance between them

Work Location / Remote Policy

• On-site 4 days/week and 1 day/week remote from home (Loveland, CO)