UX Intern - AI & Innovation - Remote

Role Overview

UX Intern – AI & Innovation (Remote) in the Sales and Business Services department, supporting the UX Design team and reporting to the UX Team Lead. The internship focuses on AI & Innovation related to UX design and research, with hands-on work like prototyping and participation in user research.

What You’ll Do

• Research and prototype: Evaluate and use AI tools to quickly ideate and prototype product concepts for user validation.
• Support user research: Participate in research sessions to learn users’ goals, tasks, and blockers.
• Build the research program: Organize/categorize feedback by product and user type, and track insights from support tickets, surveys, and interviews.
• Design systems: Contribute to the design system and style guide for consistent visual and interaction patterns.
• Cross-functional collaboration: Work with the UX Team Lead, product managers, and engineers to validate ideas early.
• Documentation & communication: Document findings and prototype iterations and communicate UX recommendations.

What You’ll Need

• Currently enrolled in an undergraduate program related to HCI, UX/UI design, or user research.
• Genuine interest in AI/ML and hands-on experience using AI tools (e.g., ChatGPT, Copilot, Gemini).
• Familiarity with prototyping tools such as Figma.
• Strong communication skills to explain design decisions and research findings to both technical and non-technical audiences.
• Curiosity about users and a desire to understand user needs.
• Self-starter with an iteration-first mindset.
• Must be authorized to work in the United States.

It’s a Plus If You Have

• Experience with product management frameworks (user stories, roadmaps, prioritization).
• Experience conducting/participating in user research (usability testing, interviews, surveys).
• Basic familiarity with cybersecurity concepts or technical environments.
• Experience with design systems or shared component libraries.
• Coursework/projects in information architecture, interaction design, or research methods.
• Exposure to tools like Jira, Notion, or Confluence.