UX Designer

Role Overview

IMG is hiring a UX Designer to design intuitive websites and user experiences for travelers, aligning customer needs with business, marketing, and brand goals.

Responsibilities

User Research & Discovery

• Conduct and synthesize user research (interviews, usability testing, surveys, analytics)
• Create personas, journey maps, and experience flows
• Identify usability issues and opportunities from user insights and data

UX Design & Interaction Design

• Produce wireframes, prototypes, and interaction models at varying fidelity
• Design end-to-end experiences for new features and existing workflows
• Define and refine information architecture and navigation models
• Ensure designs follow WCAG 2.1+ and inclusive design principles

Collaboration & Delivery

• Collaborate with product, engineering, and QA throughout the design lifecycle
• Translate requirements into developer-ready specifications
• Participate in design reviews, stand-ups, sprint reviews, and stakeholder presentations
• Support implementation and validate designs via post-release testing

Design Systems & Standards

• Contribute to and maintain design systems, patterns, and UI guidelines
• Promote UX best practices across teams

Front-End (HTML/CSS)

• Use browser developer tools to inspect, troubleshoot, and fix UI issues
• Work with CSS/SCSS for responsive, scalable, component-based UI
• Review and adjust developer-produced HTML/CSS to match design specifications

Requirements

• 3+ years professional UX design and front-end development experience
• Strong portfolio demonstrating user-centered design and problem solving
• Proficiency with UX/design prototyping tools: Figma (and/or others such as Sketch/Adobe XD)
• Experience designing responsive web applications and/or mobile experiences
• Knowledge of accessibility and inclusive design
• Strong communication and cross-functional collaboration skills

Preferred Qualifications

• Degree in UX Design, HCI, Psychology, Graphic Design, or related field (or equivalent)
• UX industry standards/trends knowledge
• Familiarity with usability testing tools and analytics platforms
• Experience with enterprise, regulated, or data-heavy applications
• Plus: familiarity with Visual Studio, VS Code, and Git
• Experience working in Agile/Scrum and using tools such as Azure DevOps or Jira

Work Setup & Location

• Indianapolis, IN (Corporate Office)
• Remote & Hybrid options available
• No relocation expenses reimbursed
• Candidates must be authorized to work in the United States; no visa sponsorship

Benefits

• Comprehensive medical/RX/dental/vision/life insurance
• 401(k) with company match
• Paid time off and company-paid holidays
• Free employee parking, casual dress
• Tuition reimbursement