UX Designer

Role: UX Designer

Contract UX design role supporting product and cross-platform experiences.

Location / Work Arrangement

• Remote with on-site requirement for week 1
• Preferred locations: NYC (and surrounding areas), Charlotte, San Antonio, DC, Irvine
• Duration: 05 months with possible extension

Key Responsibilities

• Audit current user experiences (designs) to understand the status quo, identify pain points, and align with product goals and technical constraints.
• Advocate for users throughout the design process; ensure solutions address real user needs.
• Collaborate cross-functionally with Product Managers, developers, compliance, and accessibility experts to meet business and regulatory requirements.
• Create and refine wireframes, prototypes, and visual assets; gather and incorporate stakeholder feedback.
• Apply user research to inform design decisions, validate concepts, and iterate based on feedback.
• Ensure usability and consistency using design systems and established design patterns; incorporate accessibility considerations.
• Prepare development handoff artifacts (documentation, annotations, accessibility details) and support design reviews/walk-throughs.
• Track and evaluate design performance post-launch using data and feedback.
• Independently lead UX efforts on moderately complex projects with minimal supervision.
• Contribute to UX Department process improvements and elevate design quality.
• Drive cross-functional collaboration and influence product/portfolio direction with user-centered solutions.
• Adopt AI-assisted design tools to improve design efficiency and innovation.
• Lead cross-platform design across mobile, web, and voice interfaces.
• Use design thinking and UX methods such as:
  • Service design blueprinting
  • Journey mapping
  • User flow mapping
  • Design strategy and concepting/definition activities
• Facilitate design sprints and iterations with Product Management, UX, and development partners.
• Provide constructive design feedback to other designers; lead by example in design critique.
• Collaborate with a design core team on design system updates and implementation.

Requirements / Skills

• Strong UX practice spanning interaction design, visual design artifacts, and detailed, accessibility-aware execution.
• Ability to balance user needs with business and technical constraints.
• Experience presenting/communicating concepts via wireframes, prototypes, and documentation for stakeholder alignment.
• Ability to lead design efforts and influence product direction as a “voice of the user.”

Nice-to-Haves (Implied)

• Familiarity with AI-assisted design tools.
• Cross-platform UX experience including mobile/web/voice.
• Experience driving or improving design system adoption and growth.