About the role

Role Overview

NeuraFlash is seeking a Salesforce UX Designer to join its remote team in the United States. You will design user-centered visual, interaction, and conversational experiences across platforms in the Salesforce and AWS ecosystems, helping clients build intuitive interfaces for AI-driven tools.

Responsibilities

Design and develop engaging UIs integrating with Salesforce and AWS, including Experience Cloud, Agentforce, and Amazon Connect.
Lead client requirement gathering and translate business needs into effective UX solutions.
Create user journeys, personas, content strategies, and wireframes for automated and conversational experiences.
Produce sitemaps, wireframes, visual mockups, and prototypes across web, bot, and console interfaces.
Partner with developers to maintain design fidelity during implementation.
Support configuration and learning of Salesforce/AWS solutions to inform design decisions.
Present and communicate design concepts and rationale to stakeholders through storytelling.
Maintain and contribute to design systems across multiple platforms.
Run usability testing and research to gather feedback and improve design iterations.

Requirements

Experience in UX and user interaction design.
Proven experience in design consulting with external stakeholders.
Ability to build and maintain comprehensive design systems.
Proficiency with design tools such as Figma (also mentions Sketch, InVision, Visio, Lucidchart).
Willingness to learn and adapt to new technologies, including Salesforce and AWS.
Bachelor’s degree in design/UX/HCI/communication or related discipline.
Strong communication and collaboration skills.
Experience creating detailed mockups and prototypes.
Knowledge of conversational flow design for text-based bots and chat interfaces.
Understanding of UX research methods and usability testing.
Familiarity with Salesforce Experience Cloud and Service Cloud (preferred).

Nice-to-Haves / Focus Areas

Experience contributing to UX for AI solutions such as chatbots, automation workflows, and customer engagement tools.
Ability to influence UX for complex, AI-driven platforms with measurable business impact.

About Sundayy

NeuraFlash, part of Accenture, is an AI innovation company focused on transforming business operations and customer experiences through advanced technology solutions. It integrates leading platforms such as Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce to deliver scalable, intelligent solutions, with expertise spanning conversational AI, predictive analytics, and generative AI.

User Experience (UX) Designer

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