User Experience Researcher (Remote - Milwaukee/NYC)

Role Overview

The organization is seeking a User Experience Researcher on a contract basis. This is a remote role based in Milwaukee or New York, NY, partnering with product, design, and development teams to advocate for user needs and generate actionable UX insights.

Responsibilities

• Partner with product, design, and development to advocate for user needs, pain points, and behaviors.
• Understand stakeholder research needs and select appropriate research methodologies.
• Execute end-to-end UX research (kickoff → recruitment/fielding → interviews → analysis → findings presentation).
• Create UX research artifacts such as:
  • research proposals
  • moderator guides
  • results summaries
• Synthesize findings into clear, actionable insights and recommendations.
• Identify and execute additional research opportunities that add value.
• Recruit and maintain participant pools (internal and external sources).
• Launch and analyze surveys, and support UX research reporting across product areas.
• Serve as an internal SME for user behavior and research insights.

Requirements

• 2+ years of formal UX research experience.
• Strong qualitative and quantitative research skills.
• Experience with:
  • usability studies
  • user interviews
  • ethnographic research
  • benchmarking, focus groups, and surveys
• Strong skills in research analysis and report writing.
• Experience supporting full-cycle product development through UX research.
• Strong communication skills presenting findings to cross-functional teams.
• Practical knowledge of statistics and data interpretation.
• Hands-on experience with UX research tools:
  • OptimalSort, UserZoom, UserTesting
• Survey tools experience:
  • Qualtrics or SurveyMonkey
• Proficiency with Microsoft Office (especially PowerPoint and Outlook) and Slack.
• Ability to work autonomously in ambiguous environments.

Preferred Qualifications

• Master’s degree in HCI, Psychology, Human Factors, Social Sciences, Library Science, or related field (or a Bachelor’s with extensive relevant experience).
• Strong psychology/human behavior background.
• Experience with large-scale ethnographic research and usability-focused studies.