User Experience Researcher (Ref: 196122)

Role Overview

UX Researcher (Contract) to join an in-house UX team and improve digital experiences across web & mobile. The role focuses on turning user insights into actionable recommendations that influence product direction.

Responsibilities

• Own end-to-end discovery research: design studies, execute research, analyze results, and synthesize findings into actionable recommendations tied to business impact
• Conduct mixed-method research (e.g., usability testing, interviews, surveys, competitive analysis)
• Use behavioral and session analysis tools such as UserTesting and ContentSquare
• Collaborate with cross-functional teams (UX, Product, Engineering) to shape MVPs and roadmaps
• Present findings clearly to stakeholders, including executive-level audiences, using Figma/FigJam
• Lead design validation/prototype testing, defining success metrics pre- and post-launch
• Contribute to UX research best practices, templates, and documentation
• Manage multiple concurrent projects while aligning stakeholders and timelines

Requirements

• Strong experience in usability testing and user research (qual + quant)
• Proficiency with Figma/FigJam, UserTesting, and ContentSquare
• Ability to translate research insights into product/design recommendations
• Experience working closely with UX/UI designers, Product Managers, and Engineers
• Strong communication skills and ability to influence stakeholders

Nice-to-Haves

• Background in Retail or eCommerce
• Experience working on areas such as AI, personalization, and customer engagement