User Experience Researcher

Role Overview

As a UX Researcher at Phaedon, you will manage and deliver UX research projects in close collaboration with a client team that supports healthcare professionals. The client’s goal is to streamline provider interactions for a large network of clinicians and practice leaders.

Responsibilities

• Plan, execute, and deliver UX research projects with the client team
• Help develop the operating model for the UX research practice within the business unit
• Promote design thinking and human-centered design practices
• Analyze research data using multiple methods to surface trends and insights for product decisions
• Conduct qualitative and quantitative research, including:
  • User interviews
  • Surveys
  • Usability testing
  • Ethnographic research
• Collaborate with designers, engineers, product managers, and stakeholders to integrate findings into product development

Requirements (Basic Qualifications)

• Degree or certification from a UX-related program (e.g., Design, HCI, Information Technology, or related)
• 5+ years professional experience conducting UX and usability studies that informed successful product designs
• Experience leading qualitative research projects from discovery to delivery, producing actionable deliverables for external clients
• Strong communication and presentation skills
• Strong analytical/problem-solving ability to translate complex data into insights and recommendations
• Experience applying Human-Centered Design / UXD processes to develop research plans
• Experience supporting products across the lifecycle (innovation through retiring legacy systems)
• Familiarity with NPS and Voice of Customer research

Preferred Qualifications

• Ability to identify and control for assumptions, biases, and ethical decisions in research
• Ability to visualize concepts and create low-fidelity mockups, storyboards, and prototypes
• Strong self-direction in ambiguous situations, with solid time management and prioritization
• Proven ability to build relationships and collaborate across a matrixed, multi-tier organization