User Experience Researcher

Role Overview

Join the UX Research team as a UX Researcher focused on improving user experiences across Excel and Copilot (AI-driven product experiences). You’ll conduct mixed-methods studies and translate findings into actionable insights in a fast-paced, collaborative environment.

What You’ll Do

• Design and execute mixed-methods UX research (qualitative + quantitative) to evaluate Excel and Copilot experiences
• Run UX benchmark and competitive studies, comparing task performance to industry standards
• Manage multiple concurrent research projects end-to-end (from study design through execution and synthesis)
• Partner with external research vendors for participant screening, recruitment, and panel management
• Analyze and synthesize complex data into clear, visually polished, actionable insights
• Collaborate with product managers, designers, and research ops to influence product decisions
• Rapidly produce research deliverables such as reports, presentations, and videos

What You Bring

• 3–4 years of hands-on, full-time UX research experience in fast-paced, ambiguous environments
• Strong mixed-methods expertise, including UX benchmarking and/or competitive research
• Strong statistical and analytical skills, with ability to translate quantitative data into qualitative insights
• Hands-on experience using remote UX research platforms/tools
• Excellent project management, organization, and stakeholder collaboration skills
• Strong written and verbal communication skills, with experience influencing data-driven decisions
• 6+ months of professional experience researching AI / Generative AI (LLMs)
• Education: Master’s preferred; Bachelor’s minimum (e.g., HCDE, Psychology, Statistics, Data Science, or related)

Location & Work Model

• Seattle, WA (Remote)