User Experience Researcher II #99530

Role Overview

User Experience Researcher II supporting a B2B product/business line. You’ll run mixed-methods UX research that combines discovery and validation to inform product strategy and design decisions.

Responsibilities

• Execute mixed-methods UX research initiatives (generative discovery and evaluative testing)
• Partner with Product Managers, UX Designers, Engineers, Customer Support, and stakeholders to:
  • Define research questions
  • Design and run research studies
  • Communicate insights tied to user impact and business value
• Conduct generative research (e.g., contextual inquiry, in-depth interviews, diary/field studies) and evaluative research (e.g., usability tests, concept/prototype testing, heuristic reviews)
• Translate findings into clear insights connected to willingness to purchase and perceived investment value
• Lead portions of workshops while working hands-on with a senior mentor
• Ensure PII protection is understood and applied appropriately

Required Qualifications

• 3+ years of experience in a related role
• Strong UX research experience in B2B software:
  • Understand complex workflows and multiple user roles (e.g., purchasers vs. daily users)
  • Focus on efficiency and business outcomes
• Strong quantitative research skills and ability to assess customer willingness to purchase / perceived value
• Experience with participant recruiting and research operations:
  • Scheduling tools (e.g., MS Bookings)
  • Panels (e.g., User Interviews), incentives, customer outreach (with sales/marketing partners)
• Proficiency with research and analysis tools (examples mentioned): Qualtrics, research repositories (e.g., Dovetail/SharePoint), and Excel
• Experience with analysis/data tools (examples mentioned): Pendo, Excel, FullStory or equivalent
• Able to produce and present research outcomes (case studies/portfolio required)

Nice to Have

• Experience with Dovetail and Qualtrics platforms
• Direct experience in Banking, Compliance Screening, Fraud, or Identity sectors
• Experience with wireframing tools such as Figma
• Knowledge of user frameworks and synthesis approaches (e.g., Cultural Models, Jobs to Be Done, mental models, influence maps)
• Experience leading workshop portions

Interview Process

• Initial call
• 1 screening with sales
• 2 panel rounds with the client

Contract Details

• Type: Contract (W2)
• Length: 6 months, with possibility to convert to full-time (ongoing conversion to FTE)
• Pay: $49–$51/hour on W2 only
• Remote: Prefer candidates in the Chicagoland area; open to fully remote EST/CST. No in-office requirement, but local is a nice-to-have for quarterly onsite gatherings.