User Experience Researcher

Role Overview

User Experience Researcher (UX Researcher) — Remote

• Duration: 12+ months
• Work closely with the BizTech UXR team to help data scientists, product managers, and engineers understand user needs.
• Influence product development across all stages, ensuring products are useful, usable, and delightful.

Responsibilities

• Conduct independent research across multiple product and experience areas.
• Collect and analyze user behavior using methods such as:
  • Lab studies and field visits
  • Ethnography
  • Surveys and benchmark studies
  • Server logs and online experiments (A/B Testing)
  • Usability testing
  • Interviews
  • Diary studies, participatory workshops, contextual inquiry, and ethnography
• Prioritize research opportunities with Design, Product Management, Engineering, and other UX researchers.
• Translate technical and business requirements into research plans.
• Communicate findings to diverse audiences via written reports and in-person presentations.

Required Skills / Qualifications

• Master’s degree in HCI, Social Science, Psychology, or equivalent practical experience.
• 4+ years of industrial UX research experience in a fast-paced environment (or equivalent).
• 4+ years applying qualitative and quantitative methods, including:
  • Semi-structured interviews
  • Usability testing
  • Contextual inquiry
  • Literature reviews
  • Qual/quant data analysis and survey research
• 4+ years conducting generative research.
• Demonstrated capability with methods such as:
  • Usability Testing, Concept Testing
  • Exploratory research, focus groups
  • Large-scale qualitative and quantitative data collection and analysis
  • Tools/analysis: SPSS, R, and content analysis

Preferred Qualifications

• PhD in HCI, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• 5+ years managing projects in a large matrixed organization.
• Advanced data visualization, analysis, and presentation skills.
• Strong understanding of the strengths/limitations of research methods and when to apply them during the product lifecycle.
• Experience across multiple product spaces and in applied research or academic settings.
• Strong stakeholder communication to drive research impact.