User Experience Researcher

UX Researcher (Accessibility & Native Mobile)

Location: Remote (must be on-site for the first week) — ideal locations: NYC/DC/Charlotte/San Antonio/Irvine
Contract: 5 months+
Openings: 2

Responsibilities

• Lead the strategic design and execution of user-centered research and usability studies to generate actionable insights for design and development.
• Plan and conduct research using qualitative and quantitative methods.
• Recommend the most efficient and effective research approaches to meet business objectives, then guide teams through an appropriate UX process.
• Apply change management practices to build rapport, understand user needs, address resistance, and reinforce key learnings.
• Partner with multi-disciplinary teams and business areas to deliver UX projects.
• Consolidate, analyze, and interpret research findings; apply critical thinking to connect insights to business goals.
• Provide supporting documentation and influence product/system/application development and implementation.
• Help manage multiple priorities; identify when to escalate and proactively suggest solutions.

Nice-to-haves / Focus Areas

• Accessibility expertise and familiarity with native mobile apps.
• Experience with AI tools is a plus.
• Mentoring or assisting other UX researchers.

Skills Emphasized

• Strategic thinking and seasoned judgment
• Collaboration and communication in a matrix environment
• Influencing stakeholders and setting expectations for deliverables/outcomes