User Experience Researcher

Role Overview

Brigit is seeking a User Experience (UX) Researcher to help uncover insights into how members manage money, navigate financial stress, and use Brigit’s products in daily life. Your research will directly inform product strategy and design decisions, ensuring experiences are intuitive, supportive, and impactful.

What You’ll Be Doing

• Conduct research to understand users, needs, and experiences
• Partner with Product Design, Product, Data, and Engineering to guide product decisions
• Translate research findings into clear, actionable insights
• Share insights through readouts, summaries, and other research materials
• Build and maintain research resources so teams can reuse past learnings
• Improve and scale research practices, tools, and processes
• Champion a user-centered approach by bringing empathy and evidence into product development

What You Have

• 4+ years of experience conducting UX or product research in a product organization
• Experience running multiple qualitative research methods, including:
  • Usability testing
  • Moderated and unmoderated studies
• Ability to synthesize complex findings into actionable recommendations that influence product decisions
• Experience partnering with product managers, designers, and engineers in fast-moving teams
• Strong storytelling and communication skills for both design and non-design audiences
• Collaborative mindset and curiosity about how people manage money and financial challenges
• Experience building research repositories or insight libraries
• Familiarity with tools such as UserTesting, Maze, Dovetail, or similar

Location & Schedule

• Based in NYC office 2–3x/week