User Experience Manager

Role Overview

SupplyHouse is seeking a Manager, User Experience (UX) for its Customer Experience team. Reporting into the Director of Customer Experience, you will mentor a team of UX designers while also contributing hands-on to build seamless, intuitive digital experiences for customers.

Responsibilities

• Manage, mentor, and develop UX designers; foster creativity, collaboration, and continuous improvement.
• Partner with Product, Engineering, Marketing, and the Director of Customer Experience to define and deliver a customer-centered e-commerce UX vision.
• Set design standards and create scalable processes, tools, and best practices to elevate UX across the organization.
• Use research, customer insights, and analytics to guide design decisions and measure impact on business outcomes.
• Provide a blend of strategic leadership and occasional hands-on design support for critical initiatives.
• Advocate for the customer across the journey, ensuring accessibility, usability, and design consistency.
• Communicate design strategies and results to stakeholders to influence business and product decisions.

Requirements

• Bachelor’s degree in HCI, User Experience Design, Graphic Design, Psychology, or a related field.
• 6+ years of UX/UI design experience, including 3+ years in a leadership role and experience scaling design teams.
• Proven track record delivering e-commerce UX that improves engagement, conversion, and customer satisfaction.
• Strong leadership experience coaching and developing design talent.
• Hands-on expertise with modern design/prototyping tools: Figma, Sketch, Adobe XD (or similar).
• Experience facilitating user research, usability testing, and data-driven design.
• Excellent communication and storytelling skills to influence across teams.
• Deep knowledge of accessibility standards and inclusive design.

Additional Details

• Type/Schedule: Full-time, exempt; Monday–Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility.
• Location/Remote policy: Remote for candidates living in or open to relocating to AZ, DE, FL, GA, NV, NJ, NY, NC, OH, RI, SC, TN, TX, VA, or WA.
• Travel: Travel to HQ in Melville, NY about 6 times per year for internal meetings and team building.
• Compensation: $125,000 – $155,000 base salary per year.