User Experience Designer

Role Overview

Join NeuraFlash’s expanding design team as a Salesforce UX Designer specializing in AI and Agentforce. You’ll create user-centered interactive experiences that integrate with Salesforce and AWS platforms and deliver measurable business value.

Key Responsibilities

• Design and develop interactive experiences integrating with Salesforce and AWS (e.g., Experience Cloud, Agentforce, Amazon Connect)
• Lead client requirement-gathering sessions to understand and analyze user needs
• Create personas, journey maps, sitemaps, wireframes, and visual prototypes for:
  • Web experiences
  • Bot/conversational experiences
  • Console experiences
• Collaborate with developers and QA teams to ensure design fidelity and functionality
• Build and maintain design systems across multiple platforms to ensure consistency and scalability
• Participate in learning and configuration of Salesforce/AWS solutions (including Experience Cloud and Agentforce)
• Use storytelling to connect design decisions to business success metrics
• Conduct usability testing and apply UX research methods to improve user experience

Qualifications

• Experience in user experience (UX) and user interaction design
• Proven ability in design consulting with external stakeholders
• Demonstrated ability to build and maintain comprehensive design systems
• Proficiency with design tools such as Figma (and others including Sketch, InVision, Visio, Lucidchart)
• Willingness and ability to learn Salesforce and AWS platforms
• Degree in design, UX, HCI, communication, or related field

Benefits

• Competitive salary and performance-based incentives
• Flexible work arrangements with remote and in-office options
• Travel up to 25% for client engagements and implementations
• Professional development and continuous learning programs