User Experience Designer | Customer Retention & Loyalty | Remote

Role Overview

Contract UX Designer for a national retailer, focusing on improving customer retention, loyalty, and repeat engagement. You’ll shape end-to-end pre- and post-purchase experiences, with emphasis on returns, replenishment, and ongoing customer interaction journeys.

Responsibilities

• Design end-to-end customer journeys across returns and repeat engagement areas.
• Create user flows, wireframes, prototypes, and high-fidelity designs for web and mobile.
• Support discovery, concept development, validation, and delivery across the product lifecycle.
• Identify opportunities to simplify workflows, reduce friction, and improve existing experiences.
• Collaborate with Product, Engineering, Research, Data Science, Content, Accessibility, and Business stakeholders.
• Participate in UX critiques and design workshops to ensure quality, consistency, and alignment with design systems.
• Use research insights and data to inform design decisions.
• Explore and leverage AI-powered tools to enhance workflows and find experience improvements.
• Ensure designs meet accessibility standards.

Required Qualifications

• 5+ years designing customer-facing digital products (preferably eCommerce/retail, transactional, account management, or service-based experiences).
• Strong portfolio covering user-centered design and end-to-end product design.
• Experience designing and improving web and mobile experiences.
• Proficiency creating user flows, wireframes, prototypes, and high-fidelity designs with modern design tools.
• Strong communication/presentation skills and stakeholder collaboration.
• Experience working in cross-functional Agile teams with Product and Engineering.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and ability to synthesize qualitative and quantitative data.
• Experience working within design systems and accessibility standards.
• Comfort using emerging tools, including AI tools.

Preferred Qualifications

• Experience with retail/eCommerce journeys such as replenishment, subscriptions, loyalty programs, or returns.
• Familiarity with experimentation frameworks like A/B testing and iterative optimization.
• Designing for responsive platforms (web, iOS, Android).
• Knowledge of WCAG and inclusive design principles.
• Ability to balance UX goals with technical, operational, and business constraints.

Submission Requirement

• Portfolio submission required for consideration.