User Experience Designer

Role: User Experience (UX) Designer

Contract UX designer to support and improve user experiences across digital products.

Location & Work Model

• Remote with requirement to be onsite for week 1
• Preferred onsite areas: New York City (and surrounding areas), Charlotte, San Antonio, Washington DC, Irvine

Contract Details

• Duration: 05 months + possible extension

Key Responsibilities

• Audit current UX and identify user pain points, aligning findings with product goals and technical constraints.
• Advocate for users throughout the design process and ensure solutions support real user needs.
• Collaborate with product managers, developers, compliance, and accessibility experts to meet business and regulatory requirements.
• Create and refine wireframes, prototypes, and visual assets; communicate design ideas to stakeholders.
• Apply and support user research to inform design decisions, validate concepts, and iterate based on feedback.
• Ensure consistency and usability using design systems; research design patterns and address accessibility implications.
• Gather stakeholder/user feedback and iterate to improve usability and design quality.
• Prepare development handoff (documentation, annotations, accessibility considerations) and support implementation (design reviews, walk-throughs, updating designs).
• Track and evaluate post-launch design performance using data and feedback to drive improvements.
• Lead design efforts on moderately complex projects with minimal supervision.
• Drive cross-functional collaboration and influence product direction with user-centered, business-impact-focused design.
• Adopt and apply AI-assisted design tools to improve design efficiency and innovation.
• Lead cross-platform UX design across mobile, web, and voice interfaces.
• Influence product strategy by aligning design work with measurable business outcomes.
• Lead/facilitate design sprints and iterative design work with Product Management, UX, and development partners.
• Provide constructive design feedback and mentor peers through design critique.
• Lead UX strategy activities such as design thinking, service design blueprinting, journey mapping, and user flow mapping.
• Act as a strong voice for the user alongside Product Managers/Product Owners.
• Collaborate with a Design Core team on design system updates and implementation.

Requirements / Profile

• Strong emphasis on visual design.
• Salesforce experience is requested.
• Accessibility-aware, high-attention-to-detail creation of interaction and visual design artifacts.
• Ability to present, iterate, and drive collaboration across cross-functional teams.

Nice-to-Haves (Implied)

• Experience with design systems growth and adoption.
• Experience leading design sprints and defining UX strategy and artifacts.
• Cross-platform UX experience (mobile, web, voice).