User Experience Designer

UX Designer (Remote/WFH) — Contract (5+ months)

Remote role (no travel). Must be onsite for the first week.

Best locations: NYC (and surrounding areas), Charlotte, San Antonio, DC, Irvine.

Responsibilities

• Audit and assess UX: review existing designs, identify user pain points, and align with product goals and technical constraints.
• User advocacy: ensure designs meet real user needs and support seamless, intuitive experiences.
• Cross-functional collaboration: work with product managers, developers, compliance, and accessibility experts.
• Design deliverables: create and refine wireframes, prototypes, and visual assets; support concepts with research.
• User research & iteration: apply research to inform decisions, validate ideas, and iterate based on feedback.
• Design systems & accessibility: ensure consistency with existing design systems and patterns; incorporate accessibility implications.
• Stakeholder alignment: gather and incorporate feedback from stakeholders, peers, and users.
• Development handoff: prepare documentation, annotations, and accessibility considerations; support design reviews and walk-throughs.
• Post-launch improvement: track/evaluate design performance using data and feedback.
• Lead UX efforts: independently lead moderately complex projects with minimal supervision.
• Cross-platform UX: lead designs across mobile, web, and voice interfaces.
• UX strategy & artifacts: facilitate design sprints; apply UX methods such as service design blueprinting, journey mapping, and user-flow mapping.
• Design critique & mentorship: provide constructive feedback and set example for design critique.
• AI-assisted design: adopt AI-assisted design tools to improve efficiency and innovation.

Requirements

• Strong ability to audit UX, identify pain points, and align solutions to user needs, business outcomes, and technical constraints.
• Experience producing wireframes/prototypes/visual assets and supporting development handoff with accessibility considerations.
• Demonstrated ability to apply user research and iterate based on feedback.
• Familiarity with design systems and accessibility standards.

Nice-to-haves (implied)

• Ability to lead design sprints, influence roadmap/product strategy with measurable business outcomes, and drive consistent UX across channels.
• Experience using UX strategy techniques such as journey mapping, blueprinting, and user-flow mapping.
• Experience contributing to design system updates and adoption processes.