User Experience Designer

Role

User Experience (UX) Designer for a remote role with an initial onsite requirement.

Location: Remote / NYC area (and surrounding areas), Charlotte, San Antonio, DC, Irvine

Contract: 5 months+ (no travel; onsite for the first week)

Responsibilities

• Audit existing user experiences to understand the current state, uncover pain points, and align to product goals and technical constraints.
• Advocate for users throughout the design process and ensure solutions meet real user needs.
• Collaborate with cross-functional teams (product managers, developers, compliance, accessibility experts) to meet business and regulatory requirements.
• Create and refine wireframes, prototypes, and visual assets; communicate concepts clearly to stakeholders.
• Apply and support user research to inform decisions, validate concepts, and iterate based on feedback.
• Ensure usability and consistency using existing design systems, design pattern research, and accessibility considerations.
• Gather stakeholder/peer/user feedback and iterate to improve design quality.
• Prepare development handoff materials (documentation, annotations, accessibility considerations).
• Participate in design reviews/walkthroughs and update designs during development as needed.
• Track and evaluate post-launch design performance using data and feedback.
• Lead design efforts on moderately complex projects with minimal supervision.
• Drive cross-platform UX (mobile, web, voice) and keep experiences consistent across channels.
• Lead or facilitate design sprints, design strategy, concepting, and definition activities.

UX Strategy & Methods

• Deliver artifacts and facilitate:
  • Service design blueprinting
  • Journey mapping
  • User flow mapping
  • Other UX methods

Collaboration & Design Leadership

• Provide constructive design feedback and set an example during critiques.
• Influence product strategy by aligning design decisions with measurable business outcomes.
• Partner closely with Product Managers and Product Owners as a leading voice for user needs.
• Collaborate with design systems teams on design system updates and implementation.
• Lead/enable UX “Chapter” processes and best practices within product teams.

AI-Assisted Design

• Adopt AI-assisted design tools to improve design efficiency and innovation.

Requirements

• Experience auditing and improving UX across product experiences.
• Ability to design across multiple interfaces (mobile/web/voice) with strong accessibility standards.
• Experience producing UX artifacts for development handoff, including accessibility considerations.
• Ability to lead design sprints and UX strategy/concepting activities.

Nice-to-haves (implied)

• Familiarity with design systems and contributions to their enhancement and adoption.
• Experience using or incorporating research and performance data to iterate post-launch.
• Experience influencing roadmaps through user-centered design leadership.