User Enablement & Adoption Specialist

About the role

Join Amplify as a User Enablement & Adoption Specialist, where you will be responsible for the day-to-day operations, training, and documentation of internal applications, with a strong focus on AI initiatives. You will partner closely with business stakeholders, development teams, and cross-functional departments to ensure effective adoption of systems aligned with organizational goals. This role offers full benefits, opportunities for inspiration, and tuition reimbursement. Key missions: Responsable de la gestion quotidienne des opérations, de la formation et de la documentation des applications internes utilisées par les Amplificateurs, en mettant l'accent sur les initiatives d'IA d'Amplify.. Développer un cadre pour l'administration quotidienne des applications commerciales assignées, y compris la gestion des utilisateurs, la sécurité, la configuration et les autorisations.. Agir en tant que partenaire stratégique avec les équipes commerciales pour recueillir les exigences des nouvelles initiatives et des améliorations, en particulier celles liées à l'IA. Profile: - Proven ability to partner with senior leadership and align technology adoption with long-term business goals. Should be comfortable presenting "business cases" for new tools rather than just teaching people how to use them - 5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology - Mastery in troubleshooting, maintaining, and supporting application integrations. Identify the root causes of issues and the ability to solve them with proven strategies - Experience working with a mix of in-person, remote, and offshore teams - Proven ability to lead enterprise AI initiatives, including system rollout, documentation, and end-user training, with a focus on maintaining data quality and reliable outputs - 5+ years of experience supporting SaaS platforms, including Okta Admin and Google Admin Console/Gemini - Experience with Agile methodologies and best practices - Ability to quickly learn and adapt in a dynamic environment - Strong communication and stakeholder management skills - Ability to collaborate across multiple lines of business to support long-term organizational goals