(US) Customer Success Manager - Health Plan (Great Lakes)

Role Overview

Customer Success Manager (Health Plan) for the Great Lakes region. You will be a trusted advisor to health plan customers, ensuring strong adoption of the company’s technology and long-term strategic partnership.

Responsibilities

• Own strategic partnerships with clients and act as the primary point of contact
• Proactively identify customer performance improvement opportunities using robust data
• Foster collaboration among similar in-network clients (share success stories and find opportunities for customer-to-customer collaboration)
• Act as a trusted advisor to drive solution adoption and align customers with operational priorities
• Develop and execute long-term account plans
• Identify performance improvement and training/education needs
• Reconcile business and product challenges
• Work with market leadership on market or other relevant initiatives
• Provide ongoing consultative support
• Develop and deliver product utilization initiatives (cut off in posting text)

Requirements / Qualifications

• Health Plan domain knowledge and strong understanding of how health plans operate
• Ability to enable an optimal customer-partnership through deep customer/business understanding

Nice to Haves

• Clinical delivery or applications experience

Work Location & Travel Expectations

• Remote roles: periodic in-office events requiring travel to/from the Mississauga and/or Salt Lake City office (e.g., onboarding, team events, semi-annual and annual meetings).
• Hybrid roles: must reside within commutable distance to the specified office/location, with regular in-office events (weekly/bi-weekly/monthly).