(US) Customer Success Manager - Health Plan (Great Lakes)

Role Overview

Customer Success Manager (Health Plan) focused on delivering strategic partnerships and value to end customers. You will act as a trusted advisor, combining Health Plan domain knowledge with a strong understanding of how Health Plans operate to enable adoption and long-term success.

Responsibilities

• Own strategic partnerships with clients and serve as the primary point of contact
• Proactively identify customer performance improvement opportunities using robust data
• Build long-term account plans and execute against them
• Identify training and education needs
• Reconcile business and product challenges to support successful outcomes
• Provide ongoing consultative support to drive solution adoption
• Foster collaboration between similar in-network clients (share success stories and identify customer-to-customer opportunities)
• Align with organizational operational priorities and drive quantifiable value
• Work with market leadership on market and other relevant initiatives
• Develop and deliver product utilization

Requirements

• Health Plan domain knowledge and understanding of how Health Plans operate
• Ability to leverage data to identify performance improvement opportunities
• Strong customer consultative skills and ability to drive adoption

Nice to Have

• Clinical delivery or applications experience

Travel / Location Expectations

• Remote roles: in-office events requiring travel to and from the Mississauga and/or Salt Lake City office (e.g., onboarding, team events, semi-annual and annual meetings).
• Hybrid roles: must live within commuting distance of the specified office/location with regular in-office team events.