About the role

Role Overview

Guidehouse is seeking a UI/UX Designer to lead design for the next-generation Revenue Cycle Management (RCM) platform experience. The role focuses on human-centered, scalable, and role-aware UX that unifies dashboards, operational workflows, AI assistants, analytics, and agent-driven capabilities into a single management console.

Responsibilities

Define platform-wide UX strategy and design standards
Design the GMS RCM management console and unified operating experience
Create experience profiles for different personas and operational roles
Design key UI surfaces:
- dashboards, scorecards, KPI views
- work queues, alerts, and workflow experiences
Design AI-assisted user journeys, including:
- copilots, chat interfaces, recommendations
- approval workflows
Create workflow visualizations for claims, denials, AR, coding, billing, and client operations
Design human-in-the-loop review and approval experiences for AI-generated actions
Produce wireframes, mockups, prototypes, and contribute to design systems
Conduct persona mapping, journey mapping, and workflow analysis with stakeholders
Ensure responsive experience design
Partner with engineering to support implementation fidelity
Support usability testing and continuous experience optimization
Establish design governance and accessibility requirements

Requirements

3+ years of overall work experience
Enterprise UI/UX, human-centered design, and persona/journey mapping
Dashboard and analytics experience design
Workflow-driven application design
AI assistant and conversational UX design experience
Information architecture/navigation design
Design systems and component libraries
Tooling: Figma, Adobe XD, Sketch, or equivalent
Data visualization and KPI presentation
Usability testing and user research
Accessibility standards (WCAG)
Responsive web application design
Experience designing AI-enabled business/enterprise applications
Experience with complex, workflow-oriented platforms
Strong portfolio showing dashboard and operational application design
Experience working with product and engineering teams in Agile environments
Ability to translate business requirements into intuitive UX
Experience with role-based experiences and permissions-aware applications

Nice to Have

Healthcare revenue cycle operations experience
Healthcare analytics platform experience
Conversational AI/coplayt experience
Familiarity with agent-based workflow systems
Operational management console design
Data-intensive applications and KPI reporting experience
Experience supporting regulated environments

Salary

$98,000 – $163,000 (annual)
Compensation varies based on factors including skills, experience, and security clearances, among others.

About Guidehouse

Guidehouse is a consulting firm that provides application development and technology consulting services. It focuses on helping organizations modernize platforms and operations, including enterprise and mission-critical domains such as revenue cycle management.

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