About the role

Role Overview

Join NTT DATA as a Telephony Engineer providing BAU operational support and project delivery for a healthcare telephony account in Leicester. This is a full-remote role (Derby, GB) with a focus on maintaining reliable voice services, handling incidents, and supporting customers.

Responsibilities

Provide BAU operational support for customer telephony infrastructure, including health checks and reporting.
Manage incidents, problems, requests, and changes following ITIL best practices and ensure SLAs are met.
Deliver project-related tasks, such as:
- Installation of new telephone equipment
- Creation of telephone diagrams and supporting documentation.
Work closely with customers to deliver operational support and implement telephony services.

Requirements

Strong technical skills in telephony/voice infrastructure support.
Ability to work under pressure.
Excellent customer service and communication skills.
Ability to maintain operational standards and SLA compliance.

Nice-to-haves

Experience with ITIL processes for incident/problem/request/change management.
Experience with telephony documentation (e.g., diagrams) and service reporting.

About NTT DATA

NTT DATA is a global leader in IT services, providing technology and business solutions to enterprises across industries. The role sits within operational support for telephony infrastructure in a healthcare account.