About the role

Role overview

You’ll be the first point of contact for customer support as a Technical Support Engineer (L1 Frontline Support), helping users resolve common issues and supporting the developer community.

Key missions / responsibilities

Handle inbound support requests and resolve common issues related to:
- API usage
- Onboarding
- Authentication
- Integrations
- Billing
Escalate complex cases to L2/L3 support or engineering while keeping tickets accurate, including:
- current ticket status
- reproduction steps
- relevant logs
Identify recurring questions and improve documentation, FAQs, and onboarding materials
Support and help manage online developer communities

Requirements

Strong technical communication skills
At least 2 years of experience in technical support, QA, or engineering
Working proficiency in Python

Nice-to-haves

DevRel experience (e.g., Discord community management, technical blogs/podcasts/videos)
Prior experience with Databento’s API
Familiarity with financial trading and/or market data
Troubleshooting tools experience (e.g., Wireshark, tcpdump, curl, jq, SQL, and others listed)
Observability tools experience (e.g., Grafana, Prometheus, Loki, Sentry)
Experience at an early-stage startup

About Databento

Databento provides market data and developer-focused APIs for financial/trading applications. The company operates in the data and fintech ecosystem, supporting developers with tools for accessing and integrating market information.