Technical Success Analyst - EU / UK

Role Overview

Marqeta is hiring a Technical Success Senior Analyst for the EU/UK region to support onboarding and implementation of its card issuing and payments platform. You will own technical onboarding of standardized products, guide customers through integrations (especially via APIs), and work cross-functionally to improve implementation practices.

Responsibilities

• Lead implementations: own configuration and deployment of Marqeta standardized products/services for new customers.
• Customer technical support: act as a technical expert guiding customers through their integration journey, particularly with Marqeta APIs.
• Build product expertise: develop deep knowledge of key Marqeta products; create customer materials (e.g., slide presentations), internal runbooks, and training content.
• Advocate for customers: provide customer feedback to internal product/engineering teams to shape product evolution.
• Collaborate cross-functionally: partner with Project Managers, Product Managers, Sales, and Account Management to align on and execute client goals.

Requirements

• 5+ years in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
• Exceptional communication skills to explain complex technical concepts orally and in writing.
• Project ownership: manage projects independently and take initiative to solve problems.
• REST APIs and SQL expertise; hands-on experience with Datadog or equivalent APM/observability tooling.
• Ability to work across teams and build strong relationships with both clients and internal stakeholders.
• Customer-first mindset and ability to design practical solutions based on customer needs.
• Strategic thinker who connects day-to-day work to broader business goals.
• Strong understanding of fintech and card payments, especially issuing.
• Ability to prioritize and deliver on multiple projects under aggressive schedules.

Nice-to-Haves

• Bachelor’s degree in Computer Science/Engineering (or equivalent experience).
• Experience with Marqeta or similar fintech platforms.
• Ability to read technical documentation and basic code (e.g., JSON, SQL, scripting).
• Experience with training/enablement/documentation.
• Knowledge of customer onboarding/implementation processes in SaaS/fintech environments.

Interview Process (as stated)

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” (4–5 rounds, ~45 min each) including a presentation
• Offer