Technical Program Manager

Role overview

Technical Program Manager (TPM) to lead delivery of complex identity and credentialing software solutions across government and enterprise environments. This is a high-autonomy role focused on translating customer and policy requirements into executable delivery plans and coordinating across multiple stakeholders.

Responsibilities

• Serve as the primary point of contact for assigned customer programs, building trusted relationships with technical and executive stakeholders.
• Translate customer and policy requirements into executable technical delivery plans in partnership with engineering and product teams.
• Define epics, milestones, and delivery roadmaps with engineering/product.
• Manage multiple concurrent engagements for private and public sector customers, prioritizing across competing demands and timelines.
• Independently interpret contracts, SOWs, and technical requirements to ensure delivery alignment.

Requirements

• Strong technical fluency (APIs, cloud infrastructure, system architecture, and identity concepts preferred).
• 3–7+ years in Technical Program Management, systems-focused customer success, or implementation delivery.
• Excellent executive communication and relationship-building skills.
• Ability to operate in complex, ambiguous, multi-stakeholder environments.
• Strong understanding of how software systems are built and delivered.
• Experience with enterprise or government customers.

Nice-to-haves

• Experience in identity/IAM/ICAM, zero trust, credentialing, or authentication systems.
• Familiarity with FedRAMP, NIST, or federal security standards.
• PMP or other program management certifications.
• Consulting, federal contracting, or enterprise transformation background.
• Prior engineering or deeply technical systems experience.