Technical Program Manager - Marketplace Integrations

Role Overview

Technical Program Manager – Marketplace Integrations at Rithum. Lead strategic oversight of EDI systems and API integrations across the organization, driving cross-functional collaboration to improve business processes, data quality, onboarding, and partner/client communications.

Responsibilities

• Provide project oversight and strategic direction for EDI and API integration initiatives.
• Act as project lead working with cross-functional teams to:
  • streamline business processes
  • improve data accuracy
  • onboard new clients
  • strengthen communications with partners and clients
• Consult internally and with clients to analyze technical integration requirements (EDI + API).
• Organize, analyze, and control activities of engineering and implementation teams.
• Track and report development/onboarding status; communicate progress to teams and clients.
• Oversee documentation processes for product changes and updates.
• Manage product release cycles and coordinate teams to ensure smooth rollouts and client transitions.

Requirements

Minimum Qualifications

• 3+ years client-facing technical project/program management experience in B2B SaaS.
• Strong expertise in API standards/protocols and practical experience delivering API integrations.
• Experience using AI tools (e.g., ChatGPT, Copilot, Claude) to accelerate work (communication drafting, data analysis, prompt engineering, and/or documentation).
• Experience as an IT Project Manager capable of leading technical teams from a business/strategy perspective.
• Ability to build relationships with trading partners, vendors, and internal teams; communicate effectively with stakeholders.
• Ability to work in a fast-paced environment managing multiple projects simultaneously.

Preferred Qualifications

• Bachelor’s degree with 5+ years program management experience, preferably in ERP, EDI, CRM, or eCommerce.
• Master’s degree (plus).

Logistics

• Travel: up to 10%.