Technical Program Manager - Marketplace Integrations

Role Overview

Technical Program Manager – Marketplace Integrations at Rithum. You will lead and oversee electronic data interchange (EDI) systems and API integrations, coordinating across functional teams to improve business processes, data accuracy, client onboarding, and partner/client communications.

Responsibilities

• Provide project oversight and strategic direction for EDI systems and API integrations
• Serve as project lead with cross-functional teams to:
  • streamline business processes
  • improve data accuracy
  • onboard new clients
  • strengthen communication with partners and clients
• Consult with internal teams and clients on technical integration requirements (EDI and API)
• Organize, analyze, and control activities of engineering and implementation teams
• Track and report development/onboarding status; communicate progress to teams and clients
• Oversee documentation for product changes and updates
• Manage product release cycles to coordinate smooth rollouts and client transitions

Requirements

• 3+ years client-facing technical project/program management experience in B2B SaaS
• Strong, practical expertise in API standards and protocols and experience with API integrations
• Experience using AI tools (e.g., ChatGPT, Copilot, Claude) to improve outcomes (communication drafting, data analysis, prompt engineering, and/or documentation)
• Ability to lead technical teams from a strategic business perspective (IT project manager experience)
• Ability to build relationships with trading partners, vendors, and internal teams and communicate with stakeholders
• Ability to work in a fast-paced environment and manage multiple projects simultaneously

Preferred Qualifications

• Bachelor’s degree and 5+ years program management experience, preferably in ERP, EDI, CRM, or eCommerce
• Master’s degree (plus)

Location / Travel

• Greater Chicago Area
• Travel: up to 10%