Technical Program Manager

About the role

Join Guesty as a Technical Program Manager, where you will be a key technical partner to our customers, providing advanced guidance and leading the resolution of intricate technical challenges. You will drive product adoption, analyze workflows, and advocate for real-world client needs. This role requires strong communication skills, technical aptitude, and a proactive drive for improvement. Key missions: Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.. Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness.". Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams. Profile: - API literacy - Full Professional Proficiency in English, Spanish and Italian - (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations - Strong communication and presentation skills - Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams - (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem - Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases - Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions - Ability to work independently and collaborate with cross-functional teams - Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback - SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases - Demonstrated problem-solving skills and creative thinking - Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment - Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs - Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency