Technical Program Manager

About the role

Join our team as a Technical Program Manager, where you will lead the delivery of a transformative enterprise platform. You will oversee complex workstreams, collaborate with various teams, and ensure seamless execution and measurable value in a high-stakes enterprise environment. Your responsibilities will include developing and managing project plans, coordinating with teams, providing project health oversight, configuring platform settings, leading user acceptance testing, delivering onboarding programs, driving user adoption, and monitoring system performance. You will also have the opportunity to travel to customer sites and build strong relationships with enterprise stakeholders. Key missions: Spearhead the delivery of a transformative enterprise platform, overseeing complex workstreams to retire legacy systems and deploy a next-generation solution for key clients.. Collaborate with Product, Engineering, and customer teams to ensure seamless execution and measurable value in a high-stakes enterprise environment.. Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals. Profile: - Education: Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred - Proficiency in configuring workflows, permissions, and reports in enterprise platforms - Adaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagement - Expertise in project management tools (e.g., Jira, Asana, MS Project) - 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives - Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.) - Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter - Ability to design and deliver training programs and collateral for diverse user groups - Excellent communication and stakeholder management skills, bridging technical and business teams - Strategic thinker with a customer-centric approach to delivering high-impact solutions - Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus! - Detail-oriented with strong problem-solving and risk management skills - Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation - Experience managing complex, cross-functional programs with enterprise customers in regulated industries - Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement