Technical Program Manager

About the role

Join Character.AI as a Technical Program Manager, AI Infrastructure. In this role, you will lead high-impact programs that drive the development and serving systems of our AI models at scale. You will collaborate closely with engineering, research, and product teams to shape infrastructure strategy, align roadmaps, and drive end-to-end execution for critical initiatives. This position is ideal for someone who thrives in technically complex environments and enjoys bringing structure to ambiguous problem spaces. Key missions: Lead planning and execution of major AI infrastructure initiatives spanning training pipelines, data systems, model evaluation, and inference/serving.. Build structures that keep teams aligned: scopes, goals, requirements, timelines, risks, and success metrics.. Drive cross-functional accountability and communication across teams working on tightly coupled systems. Profile: - Strong communication skills with the ability to bridge technical and non-technical stakeholders - 5–8 years of experience in program management, technical operations, or product execution in a fast-moving, technical environment - Experience working closely with engineering teams on distributed systems, cloud infrastructure, or platform development - Strong ownership and execution mindset, with the ability to manage multiple priorities simultaneously - Ability to break down ambiguous problem spaces into clear plans and drive alignment across teams - Proven ability to lead complex, multi-team initiatives spanning engineering and infrastructure systems - Analytical mindset with experience using data to inform decisions and measure impact