Technical Program Manager — Platform Migration

Role overview

The Technical Program Manager (TPM) — Platform Migration will lead Cayuse’s most consequential cross-functional initiative: migrating 500+ product instances across a 600+ customer base to a standardized, scalable platform.

This role sits at the intersection of R&D, Product Management, and Professional Services, translating technical dependencies into clear execution plans and building a repeatable migration framework as a durable operational asset.

Responsibilities

Migration program strategy & execution

• Own the end-to-end migration program: sequencing, milestones, cohort planning, risk management, and success criteria across customer segments and product lines.
• Build and maintain a detailed project plan using a prioritization framework for the customer base.
• Create a standardized, repeatable migration framework to reduce per-customer effort over successive cohorts and scale with growth.
• Define and maintain the migration runbook, including:
  • tooling requirements
  • data validation standards
  • cutover procedures
  • rollback protocols
  • customer communication templates
• Monitor program health with clear metrics and elevate tradeoffs to senior leadership before they become critical.
• Be the single accountable owner for migration delivery timelines and outcomes.
• Champion AI-powered tools adoption by providing hands-on guidance to accelerate workflows and improve migration outcomes.

Cross-functional leadership

• Drive alignment across R&D, Product Management, and Professional Services without direct authority.
• Partner with engineering to lead design, development, testing, and execution of migration plans with on-time delivery.
• Collaborate with Infrastructure to develop comprehensive runbooks, test strategies, and automation pipelines to streamline new instance rollout.