Technical Program Management Principal (Research & Development)

Role Overview

Join Twilio as a Principal, Technical Program Management (Research & Development). You will lead a portfolio of strategic, complex, multidisciplinary programs to accelerate R&D’s business impact. This is a highly visible role requiring strong program strategy, execution rigor, and cross-functional leadership.

Key Missions / Responsibilities

• Lead high-impact cross-organizational technical programs, ensuring alignment and unified delivery goals.
• Define and drive execution strategy for large-scale initiatives, including governance models and integration approaches.
• Build and refine operating cadences, reporting standards, and readiness dashboards to improve R&D execution.
• Drive technical alignment through deep participation in architecture and integration discussions.

Requirements

• Ability to engage in architecture/integration discussions and identify hidden technical risks and complexity.
• Strong influence without authority and relationship-building across senior stakeholders with competing priorities.
• Execution rigor: default-to-action mindset; create and enforce mechanisms such as dashboards, cadences, and checklists.
• 10+ years managing technical projects in the software engineering domain.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).
• Excellent communication skills to produce executive-ready narratives and clear tradeoff recommendations.
• Proven program leadership delivering large-scale technical programs across multiple organizations with multi-quarter timelines and dependencies.
• Comfort with ambiguity and shifting specifications/standards.
• Experience in telephony, email, messaging, social media, or other electronic communications.
• 5+ years of technical program management at a hyperscaler or Fortune 100 cloud software/infrastructure company.
• Master’s degree in Computer Science/Engineering (or related field).

Nice-to-haves

• Non-traditional career paths are welcomed if you bring relevant skills and impact.