About the role

Role Overview

The Technical Delivery Manager (TDM III) leads cross-functional delivery efforts for Domino’s U.S. eCommerce Operations, coordinating execution across web, native apps, and platform small services.

Responsibilities

Lead delivery for high-impact initiatives, including feature development, national windows, new product development, DNAF funded projects/national windows, and performance optimization.
Create and maintain project/delivery plans aligned to business priorities, technical feasibility, and resource availability.
Perform resource planning tied to budget and team forecasting.
Use Agile/Scrum (and hybrid methodologies) to manage sprint cycles, backlog grooming, and release planning.
Act as the primary delivery coordination point across Product Owners, Engineering, QA, SRE, INFOSEC, Network teams, and retail/operations partners, plus external vendors.
Drive hyper-care processes for major releases and high-volume order days to ensure operational readiness and rapid issue resolution.
Proactively escalate risks and blockers to leadership and drive resolution through structured communication and stakeholder alignment.
Track and report delivery outcomes and metrics (e.g., conversion rates, defect reduction) using tools such as Splunk and Grafana.
Facilitate post-release reviews and continuous improvement to strengthen delivery quality and team performance.
Support compliance/legal escalations by integrating regulatory requirements into delivery plans (e.g., pricing structures, junk fees, accessibility).
Understand budgets and their implications for staffing and project planning.
Mentor Technical Business Analysts and junior TDMs.

Requirements

Bachelor’s degree in CS, Engineering, Business Management, or related field.
4+ years leading delivery in fast-paced, multi-team environments.
3+ years in eCommerce operations, including web and mobile platforms.
Strong, practical experience with Agile, Scrum, and Waterfall.
Excellent communication and executive-level stakeholder management.
Experience coordinating with offshore and vendor teams.
Ability to manage multiple concurrent initiatives and adapt to shifting priorities.
Familiarity with compliance/legal/regulatory requirements in digital commerce.
Working knowledge of Microsoft Office (Excel, PowerPoint) and tools including Jira, Confluence, Splunk, and Grafana.

Nice to Haves

Experience integrating compliance and accessibility requirements into digital commerce delivery plans.

About Domino's

Domino’s Pizza is a global pizza brand that started in 1960 and has grown into a major technology-driven eCommerce organization. In the U.S., a large share of sales comes through digital channels, and the company focuses on delivering customer-facing experiences through web, native apps, and platform “small services.”