Technical Delivery Manager

Role Overview

The Technical Delivery Manager (TDM III) leads cross-functional delivery of high-impact eCommerce initiatives across Domino’s U.S. eCommerce Operations. You will coordinate delivery across web, native apps, and platform services (small services), helping teams execute strategic priorities with aggressive timelines.

Responsibilities

• Lead cross-functional delivery efforts across multiple product value streams (web, mobile apps, and platform services)
• Create and maintain project/delivery plans aligned to business priorities, technical feasibility, and resource availability/budget
• Provide resource planning and team forecasting tied to allowable budget
• Use Agile/Scrum and hybrid methodologies to manage sprint cycles, backlog grooming, and release planning
• Serve as the primary coordination point across Product Owners, Engineering, QA, SRE, INFOSEC, Network, Retail, and external vendors
• Proactively run hyper-care processes for major releases and high-volume order days to ensure operational readiness and rapid issue resolution
• Proactively escalate blockers and risks to leadership and drive resolution through stakeholder alignment
• Track and report delivery metrics (conversion rates, defect reduction) using information radiators such as Splunk and Grafana
• Facilitate post-release reviews and continuous improvement to enhance delivery quality and team performance
• Integrate compliance/legal requirements into delivery plans (e.g., pricing structures, junk fees, accessibility)
• Mentor Technical Business Analysts and junior Technical Delivery Managers

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Management, or related field
• 4+ years leading delivery in fast-paced, multi-team environments
• 3+ years of experience in eCommerce operations, including web and mobile platforms
• Practical experience with Agile/Scrum and Waterfall methodologies
• Strong communication and stakeholder management skills, including executive-level reporting
• Experience coordinating with offshore and vendor teams
• Ability to manage multiple concurrent initiatives and adapt to shifting priorities
• Familiarity with compliance/legal/regulatory requirements in digital commerce
• Working knowledge of Microsoft Office (Excel, PowerPoint) and tools including Jira, Confluence, Splunk, Grafana