Technical Customer Success Manager, API

Role Overview

Technical Customer Success Manager for Aryeo’s Media API. Own onboarding, implementation, and ongoing success for API customers—primarily Aryeo Lite customers and integration partners needing deeper technical support.

Responsibilities

• Lead end-to-end onboarding and implementation for Media API customers from kickoff to go-live.
• Help customers translate business needs into successful API workflows (authentication, endpoints, webhooks, and integration best practices).
• Troubleshoot technical issues, determine root causes, and partner with Engineering, Product, and Support as needed.
• Own a portfolio of API customers and integration partners as their primary point of contact across the customer lifecycle.
• Monitor customer health, API usage, and adoption to proactively manage risks, remove blockers, and identify opportunities.
• Run periodic customer reviews to align on goals, integration performance, adoption, and improvement opportunities.
• Gather and synthesize feedback from API customers/partners and represent it to Product and Engineering.
• Advocate for product/process improvements that reduce integration friction and improve outcomes and scalability.
• Create and refine onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources.
• Act as a technical escalation point for internal Customer Success/Onboarding teams handling complex API issues.
• Partner with Customer Success Managers to resolve technical challenges affecting adoption, health, and retention (including Aryeo Pro).
• Enable internal teams via API training, documentation, and best-practice sharing.

Requirements / Qualifications

• Strong technical customer-facing experience with API integrations (authentication, endpoints, webhooks, and integration best practices).
• Ability to troubleshoot integration issues and collaborate cross-functionally to resolve them.
• Experience driving adoption and retention through measurable customer success outcomes.

Success Metrics

• Customer time to launch
• Onboarding success within established timelines
• API adoption and usage
• Customer retention and satisfaction
• Reduced reliance on technical escalations over time

Remote Work

Role is categorized as Remote. U.S. employees can live in any of the 50 states (with limited exceptions noted in the posting).